At BOMFEE TECH, our commitment is to provide users with a seamless and satisfactory experience on our Virtual Top-Up (VTU) platform. This refund policy serves as a guide for users, outlining the conditions under which refunds may be considered and the steps to follow when requesting a refund.
Refunds are considered under specific circumstances, including:
In the event of a failed transaction where your account is debited without receiving the intended VTU service, a refund will be processed.
If you identify an unauthorized transaction, we will investigate and refund the amount if confirmed to be unauthorized.
To initiate a refund, please follow these steps:
Upon approval, refunds will be processed within 7-14 business days. The actual refund period may vary based on your bank or payment method.
Refunds will not be issued under certain circumstances, including:
For any inquiries or assistance related to refunds, please reach out to our customer support team at info@bomfeetech.com.
BOMFEE TECH reserves the right to modify or update this refund policy at any time. Users will be notified of any changes through our official website or via email.
By using the BOMFEE TECH platform, you acknowledge and agree to abide by the terms outlined in this refund policy. Your satisfaction is our priority, and we appreciate your understanding.
Thank you for choosing BOMFEE TECH!
Virtual top-ups made on our platform are non-refundable. Once a transaction is completed, it cannot be reversed. We advise users to carefully review their transactions before confirming payment.
No, virtual top-up transactions cannot be canceled after payment is confirmed. Please ensure the accuracy of the details provided before completing the transaction.
It is crucial to double-check all details before confirming a transaction. Unfortunately, once a transaction is completed, we cannot reverse or modify the details. Make sure to enter the correct information to avoid any issues.
Refunds are not issued for virtual top-ups except in cases of technical errors resulting in non-delivery of the top-up. In such instances, users are encouraged to contact our customer support with transaction details for resolution.
If you experience a non-delivery issue or encounter a technical error, please reach out to our customer support immediately with transaction details, and we will investigate and resolve the issue promptly.
Virtual top-ups are non-transferable. Each transaction is specific to the provided details, and the credit is sent directly to the specified mobile number. Ensure accuracy in the information entered during the transaction process.
We prioritize the security of all transactions on our platform. Our system utilizes industry-standard encryption to protect user data during transmission. Additionally, we adhere to strict security protocols to safeguard user information from unauthorized access.